Complimentary Attendant
On-siteHouston, Texas, United States
Job Summary
Greet, seat, and service guests with all food and beverage requirements in a warm, friendly, and professional manner while ensuring quality control of menus. Clear, clean, and reset tables or hotel spaces per client request or management instruction, then stock, organize, and maintain bar, food, and service areas to ensure they remain neat and fully stocked. Perform cashiering functions for closing checks and end-of-shift paperwork, execute opening and closing procedures according to station rotation, and support all beverage and food service areas including dishwashing, restocking, and cleaning work tables, walls, and equipment. Answer telephone inquiries and respond to guest questions about hotel standards, local attractions, and special requests, accommodating any guest needs or offering appropriate alternatives.
Required Qualifications
- High School diploma or equivalent
- Experience in a hotel or a related field
- Ability to work a varied schedule that may include evenings, nights, weekends and holidays
- Must meet the legal age to serve alcoholic beverages
- Satisfactorily pass responsible serving course such as TIPs as required by property
- Ability to obtain and provide Food Handlers card as required by city/county/state
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to handle stressful situations in a calm, professional manner
- Understanding of hotel products and guest services
- Demonstrates a positive attitude and a desire to be of service to others
- Willingness to learn new tasks and information
- Willingness to provide back-up and support to other team members
- Willingness to respond to guests and co-workers in a positive and optimistic manner
- Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
- Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails and beverage requests, as required by hotel
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
- Ability to read, comprehend and write simple instructions and/or short correspondence and memos
- Ability to effectively deal with internal and external customers and staff
- Ability to perform job function with attention to detail, speed and accuracy
- Ability to answer the telephone according to standards
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Ability to carry out cashiering functions in closing checks and end of shift paperwork
- Ability to perform opening and closing procedures, and side work duties according to station rotation assignment
- Ability to answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do
Desired Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
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