Complimentary AM Attendant
On-siteRoseville, Minnesota, United States
Job Summary
Greet, seat, and service guests in the complimentary breakfast area while maintaining high standards of personal appearance and grooming. Clear and reset tables, ensure bar areas are stocked and organized, and support all food and beverage service including hand washing dishes and restocking equipment. Answer telephone inquiries, process cashiering functions, and communicate with departments regarding VIPs and special requests. Perform opening and closing procedures, sweep floors, wash work surfaces, and move trash according to station rotation assignments. Maintain regular attendance and comply with Aimbridge Hospitality standards for safe and efficient operations.
Required Qualifications
- High School diploma or equivalent
- Ability to perform job function with attention to detail speed and accuracy
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Must meet the legal age to serve alcoholic beverages
- Must satisfactorily pass responsible serving course such as TIPs as required by property
- Must be able to obtain and provide Food Handlers card as required by city/county/state
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to handle stressful situations in a calm professional manner
- Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette
- Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy
- Ability to answer the telephone according to standards
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Carry out cashiering functions in closing checks and end of shift paperwork
- Perform opening and closing procedures and side work duties according to station rotation assignment
- Ability to answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
Desired Qualifications
- experience in a hotel or a related field
- Understanding of hotel products and guest services
- Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
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