Complimentary AM Attendant
On-siteScottsdale, Arizona, United States
Job Summary
Greet and seat guests, service food and beverage requirements, and manage bar operations including specialty drinks and cashiering. Maintain high standards of personal appearance, ensure quality control of menus, and keep bar food and service areas stocked, organized, and clean. Clear and reset tables, support all areas of food and beverage service, and perform side work duties such as washing dishes, sweeping, and moving trash. Approach all encounters with guests and employees in an attentive, friendly, and service-oriented manner while communicating with departments regarding VIPs and special requests. Answer telephone inquiries and provide complete knowledge of hotel standards, menus, and local attractions. Perform opening and closing procedures and attend meetings as requested by management.
Required Qualifications
- High School diploma or equivalent
- Ability to work a varied schedule that may include evenings nights weekends and holidays
- Must meet the legal age to serve alcoholic beverages
- Must satisfactorily pass responsible serving course such as TIPs
- Must be able to obtain and provide Food Handlers card
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to handle stressful situations in a calm professional manner
- Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette
- Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy
Desired Qualifications
- Experience in a hotel or a related field
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