Complimentary AM Attendant
On-siteClinton, Maryland, United States
Job Summary
Greet and seat guests, serve food and beverage requirements, and answer telephone inquiries with a friendly, courteous, and service-oriented approach. Clear and reset tables, ensure quality control of menus, and stock, organize, and clean bar food and service areas. Perform opening and closing procedures, carry out cashiering functions, and complete side work duties including washing dishes, sweeping floors, and moving trash. Accommodate special guest requests, communicate with departments regarding VIPs, and answer questions about hotel standards, local attractions, and things to do. Maintain high personal appearance standards and comply with Aimbridge Hospitality regulations. Work a varied schedule that may include evenings, nights, weekends, and holidays.
Required Qualifications
- High School diploma or equivalent
- Ability to perform job function with attention to detail speed and accuracy
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Must meet the legal age to serve alcoholic beverages
- Must satisfactorily pass responsible serving course such as TIPs as required by property
- Must be able to obtain and provide Food Handlers card as required by city/county/state
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to handle stressful situations in a calm professional manner
- Understanding of hotel products and guest services
- Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette
- Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy
Desired Qualifications
- Experience in a hotel or a related field
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