Complimentary AM Attendant
On-siteLinthicum, Maryland, United States
Linthicum, Maryland, United StatesOn-siteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Greet and seat guests, serve food and beverage requirements, and manage bar service including specialty drinks and cocktails. Clear and reset tables, maintain stocked and organized bar areas, and perform side work such as dishwashing, sweeping, and trash removal. Handle cashiering functions, answer phones, and respond to guest inquiries regarding hotel standards, local attractions, and room service. Adhere to Aimbridge Hospitality standards for personal appearance, safety, and attendance while accommodating special requests and supporting team members.
Required Qualifications
- High School diploma or equivalent
- Ability to work a varied schedule that may include evenings, nights, weekends, and holidays
- Must meet the legal age to serve alcoholic beverages
- Must satisfactorily pass responsible serving course such as TIPs as required by property
- Must be able to obtain and provide Food Handlers card as required by city/county/state
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to handle stressful situations in a calm professional manner
- Possess a basic knowledge of food and beverage preparation service standards, guest relations, and etiquette
- Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails, and beverage requests as required by hotel
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
- Ability to read, comprehend, and write simple instructions and/or short correspondence and memos
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy
- Ability to answer the telephone according to standards
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Ability to carry out cashiering functions in closing checks and end of shift paperwork
- Ability to perform opening and closing procedures and side work duties according to station rotation assignment
- Ability to answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do
Desired Qualifications
- Experience in a hotel or a related field
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