Complimentary AM Attendant- $12.00 per hour
$24,960–$24,960 year
On-siteHarrisonburg, Virginia, United States
Job Summary
Greet, seat, and service guests in the complimentary breakfast area with attentive, friendly, and courteous attention to detail. Maintain high standards of personal appearance, ensure quality control of menus, and keep bar food and service areas stocked, organized, and clean. Clear and reset tables, restock dishes and glassware, sweep floors, and move trash as needed. Perform opening and closing procedures, answer telephone inquiries, handle cashiering functions, and communicate with departments regarding VIPs and special requests. Provide accurate beverage preparation, including specialty coffee, tea, and cocktails, while adhering to Aimbridge Hospitality standards and regulations. Work a varied schedule that may include evenings, nights, weekends, and holidays.
Required Qualifications
- High School diploma or equivalent
- Ability to perform job function with attention to detail speed and accuracy
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Must meet the legal age to serve alcoholic beverages
- Must satisfactorily pass responsible serving course such as TIPs
- Must be able to obtain and provide Food Handlers card
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to handle stressful situations in a calm professional manner
- Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette
- Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy
- Ability to answer the telephone according to standards
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Carry out cashiering functions in closing checks and end of shift paperwork
- Perform opening and closing procedures and side work duties according to station rotation assignment
- Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
Desired Qualifications
- experience in a hotel or a related field
- Understanding of hotel products and guest services
- Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
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