Compliance Specialist
$45,760–$47,840 year
On-sitePortland, Oregon, United States
Job Summary
Conduct quality assurance reviews of approved driver files and incident documentation to ensure accuracy, compliance, and proper evidence collection. Perform quality control checks on monitoring alerts, escalate issues, and manage driver offboarding activities including records updates and system unenrollment. Facilitate virtual trainings for drivers, conduct outreach to support rehire efforts, and respond to compliance inquiries while collaborating cross-functionally with Operations and Recruitment teams. Maintain compliance records according to retention policies and follow up on missing or inconsistent information. Requires weekly 40-hour schedule including weekend overtime, with a start date of June 15th.
Required Qualifications
- At least 2 years of experience in compliance, onboarding, operations, administrative support, quality assurance, or a related field
- Strong attention to detail and ability to identify missing or inconsistent information
- Strong organizational, documentation, and follow-up skills
- Comfortable handling confidential and sensitive information
- Comfortable conducting high-volume calls, texts, and administrative outreach
- Ability to navigate multiple systems, spreadsheets, and platforms simultaneously
- Strong written and verbal communication skills
- Comfortable working in a fast-paced and evolving environment
- At least 1 year of remote work experience
- High school diploma or GED
- Laptop with working camera and microphone
- Weekly hours: 40 per week (Required Overtime, which includes weekend hours, 6 weeks out of the year)
- Shift: 13:00 - 22:00 EST (12:00 - 21:00 CST, 11:00 - 20:00 MST, 10:00 - 19:00 PST)
- Inspired by our mission and values
- Able to exhibit our comprehensive-level company competencies
- Comfortable working in a fast-paced and ever-changing environment
- Comfortable navigating multiple technological platforms, systems, and data sources
- Highly detail-oriented with a strong focus on accuracy and documentation quality
- Comfortable handling confidential and sensitive information with professionalism
- Strong in follow-through, organization, and administrative consistency
- Comfortable identifying missing, inconsistent, or incomplete information and proactively following up for resolution
- Comfortable conducting high-volume phone calls, texts, and administrative outreach
- Able to balance repetitive process work while maintaining a high level of accuracy and attention to detail
Desired Qualifications
- Bachelor's degree
- Experience working with Fountain
- Experience in transportation, safety, compliance, onboarding, or records management
- Experience working with Fountain or similar systems
- Experience facilitating virtual trainings
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