Compliance & Quality Assurance Specialist
On-sitePalmetto, Florida, United States
Job Summary
Develop and facilitate compliance training programs for employees and contractors. Ensure marketing materials, advertisements, scripts, and communications adhere to SEC, FTC, FCC, FDACS, and consumer protection regulations. Review and approve internal collateral including brochures, emails, social media content, and sales materials. Monitor customer service, phone sales, live events, and educational classes for adherence to quality standards. Conduct audits, inspections, and evaluations to identify risks and opportunities for improvement. Analyze call reviews, survey results, and secret shopper reports to provide actionable feedback. Maintain records of training activities, quality reviews, and audit results. Collaborate with legal, compliance, marketing, sales, and operational teams to ensure alignment with regulatory requirements. Stay current on changes in laws and industry standards. Implement best practices for customer data protection and PII security. Utilize Asana and Microsoft Office to track performance metrics.
Required Qualifications
- Minimum of 5 years of experience in compliance, quality assurance, risk management, regulatory affairs, or a related field
- Strong knowledge of SEC, FTC, FCC, FDACS, consumer protection, privacy, and advertising regulations
- Experience conducting compliance reviews, audits, quality assurance assessments, and employee training initiatives
- Proficiency in AI Prompt Engineering, AI-Assisted Data Analysis, AI-Powered Productivity and Workflow Automation, AI Content Creation and Communication, AI Literacy and Responsible AI Use
- Strong understanding of customer service, sales, marketing, and operational compliance practices
- Excellent analytical, organizational, and problem-solving skills
- Strong written and verbal communication skills with the ability to interact effectively across departments and leadership levels
- High attention to detail with the ability to manage multiple projects and deadlines effectively
- Proficiency with Microsoft Office, Asana, and other compliance or reporting tools
- Ability to adapt quickly in a fast-paced environment while maintaining professionalism and integrity
- Self-motivated team player with strong collaboration and interpersonal skills
Desired Qualifications
- Bachelor's degree in business, marketing, communications, or a related discipline preferred
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