Compliance & Operational Risk Manager - Client Services
On-siteAtlanta, Georgia, United States or Charlotte, North Carolina, United States
Job Summary
Assess risks and effectiveness of Front Line Unit processes to ensure compliance with applicable laws, rules, and regulations. Lead a team of risk officers while setting risk-based coverage strategy for Client Services across Consumer and Small Business products. Monitor, test, and validate controls for 29 high-risk processes, driving remediation and aggregating key risks to the governance team. Guide the business on regulatory requirements and oversee AI-enabled capability deployments. Lead, coach, and develop staff in a fast-paced environment requiring deep knowledge of the Consumer regulatory landscape.
Required Qualifications
- Minimum of seven years of relevant experience
- Experience leading teams through significant business, regulatory, technology, or organizational change initiatives
- Deep knowledge of Consumer regulatory environment
- Understanding of call center operations, servicing processes, and tools
- Strong grasp of operational risk concepts and frameworks
- Relationship management and stakeholder engagement skills
- Strong interpersonal and team collaboration skills
- Solid project management and organizational capabilities
- Ability to manage multiple priorities in a fast-paced environment
- Proven ability to work under pressure and meet tight deadlines
- Self-starter with flexibility and strong drive
- Excellent written and verbal communication, including executive-level presentations
- Shift: 1st shift (United States of America)
- Hours Per Week: 40
Desired Qualifications
- Bachelor's Degree in a related field
- Experience in financial services and/or a similarly regulated sector
- Change Management
- Credible Challenge Issues Management & Resolution
- Process Management & Inventory
- Regulatory Knowledge
- Risk Identification & Assessment
- Products, Services & Acumen - Client Services across Consumer & Small Business
- Compliance Risk Principles
- Compliance & Operational Risk Program Management
- Operational Risk Principles
- Skills: Advisory Monitoring, Surveillance, and Testing
- Regulatory Compliance Reporting
- Risk Management
- Critical Thinking
- Influence
- Interpret Relevant Laws, Rules, and Regulations
- Issue Management
- Policies, Procedures, and Guidelines
- Management Leadership
- Coaching and Development
- Written Communications
- Executive Presence
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