Compliance Officer (Property)
$33,020–$35,560 year
On-site · Reading, England, United Kingdom
Job Summary
Role focuses on providing second-line assurance across repairs, voids, and customer service operations to ensure high-quality compliance, safety, and customer satisfaction. Responsibilities include auditing property compliance and health & safety, inspecting repairs and void properties, analysing customer feedback, and verifying data/records. The role also oversees pre- and post-occupation checks, monitors workmanship, coordinates the removals service, and drives continuous improvement, with emphasis on audit of data accuracy, KPI integrity, and learning from incidents.
Required Qualifications
- Full UK driving licence and ability to travel between sites
- Experience reviewing statutory compliance records (e.g. gas, electrical, fire safety, water hygiene)
- Experience maintaining or auditing data systems, records, or KPI reporting frameworks
- Experience working with contractors and internal teams, providing constructive performance feedback
- Knowledge of social housing compliance frameworks (e.g. gas safety, electrical safety, fire safety regulations)
- Understanding of the Regulator of Social Housing Consumer Standards
- Experience in customer-facing roles, including handling feedback, complaints, or satisfaction surveys
- Experience in identifying defects, poor workmanship, or repeat failures and driving corrective actions
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