Compliance Help Desk Manager (Mortgage)
$150,000–$200,000 year
On-siteHouston, Texas, United States
Job Summary
Oversee daily operations of the Compliance Help Desk, ensuring inquiries are responded to clearly, promptly, and accurately while maintaining Service Level Agreements. Provide direction and expertise to team members through goal setting, training, counseling, and performance management, including handling hiring, terminations, promotions, and disciplinary actions. Manage the intake, triage, tracking, and resolution of compliance-related inquiries, reviewing responses for accuracy and consistency. Serve as the primary Subject Matter Expert for ComplianceAnalyzer, analyzing reports, reviewing release notes, and liaising with system teams to confirm mapping requirements for Empower and ComplianceAnalyzer. Maintain proficiency with loan origination systems and regulatory resources, creating monthly and quarterly reports on Help Desk activities while ensuring all regulatory documentation is addressed in a timely fashion.
Required Qualifications
- Bachelor's degree
- Minimum Five (5) years' experience in the mortgage industry in compliance, processing, closing, origination, or other operational related department
- Deep knowledge of federal regulations and state mortgage lending laws
- Previous supervisory experience a plus
- Ability to multitask and meet deadlines
- Strong attention to detail and organizational skills
- Strong communication skills; ability to clearly and concisely express ideas and convey complex information in both verbal and written communication
- Ability to analyze complex information
- Ability to set priorities to accomplish tasks with minimal supervision
- Proficiency in Outlook, Excel, Word
- Prefer three years of experience with Empower
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