Complaints Officer
On-site · Bowen Hills, Queensland, Australia
Bowen Hills, Queensland, AustraliaOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Quality & Complaints Officer in Trilogy Care’s Governance & Quality team; manage Commission complaints, SIRS reporting, and quality assurance across home care operations; build relationship with the Aged Care Quality and Safety Commission; conduct investigations, regulatory responses, and data-driven improvements; leverage AI tools to enhance compliance, reporting, and decision-making; strong written and verbal communication, attention to detail, and ability to operate in a regulated environment.
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