Complaints Management Advocacy Senior Associate
On-site · Bournemouth, England, United Kingdom
Job Summary
Lead the intake and documentation of customer complaints, conduct thorough investigations to identify root causes, and collaborate with internal teams to ensure timely, compliant resolution. Drive strategies to resolve complaints efficiently while upholding regulatory standards, analyze complaint data to identify trends, and create comprehensive reports for senior management with actionable recommendations. Demonstrates urgency, confidentiality, and a commitment to regulatory compliance, with strong collaboration and problem-solving skills to improve customer satisfaction and drive continuous improvement.
Required Qualifications
- Extensive experience in complaint resolution
- Strong understanding of regulatory requirements and financial industry standards
- Excellent research, analytical, and problem-solving skills
- Outstanding communication and interpersonal abilities
- Strong time management and organizational skills
- Ability to prioritize tasks based on risk
- Confidentiality and sense of urgency
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