Complaints and Compliance Supervisor
On-siteLancaster, South Carolina, United States
Job Summary
Monitor online reseller reviews to identify product issues and report findings for investigation. Respond to advanced customer inquiries and assist Brand Protection in counterfeit product investigations. Oversee batch record CCRs and supervise Non-conformance, Complaints, Audit, and Supplier Modules in Qualityze. Investigate, assess, and close deviations while tracking trends to ensure CAPAs are completed. Maintain a strong presence in Manufacturing, packaging, and laboratory operations to support on-site audits. Train internal departments on Quality and Compliance expectations and develop performance indicator tracking systems. Enforce safe work practices, correct unsafe conditions, and lead root cause investigations for incidents. Travel 20–30% for domestic audits; work Monday–Friday 8:30am–5pm.
Required Qualifications
- B.A. or B.S. in Science or Technical field
- Minimum of 5 years of experience in cGMP environment
- Minimum of 5 years of customer service experience within an FDA regulated industry
- Knowledge of the Regulations 21CFR Part(s) 210, 211, 507 as well as the Dietary Supplement Regulations 21 CFR 111
- Proficiency in Computer Software applications including MS office suite
- Ability to stand, walk, push, and pull in a variety of environments including a Manufacturing and clean rooms
- Ability to wear all required Personal Protective Equipment (PPE) based on the auditing environment
- Must be able to travel 20 – 30% for domestic audits
- International travel may be needed per quality management
- Regular attendance
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