Complaint Handler - Italian Speaker

Identify, investigate, and resolve customer complaints promptly and fairly by thoroughly determining root causes. Draft final resolution letters while adhering to Chubb's quality, efficiency, and regulatory timeline standards. Manage pipeline and caseloads to meet service level agreements and work within established frameworks. Participate in the training and competency framework to maintain proficiency. This role supports the Glasgow-based Complaints Team at Chubb, one of the world's largest insurers, offering comprehensive training for candidates with backgrounds in customer service, financial services, or hospitality.