Complaint Handler

Complaint Handler role focused on managing and resolving reportable complaints with fairness, clarity, and professionalism. You will be the central point of contact for internal and external customers, investigate complaint circumstances, collaborate with business units, assess compensation where appropriate, and present clear conclusions to customers, clients, senior leaders, and escalated cases. The role requires calm, organised, customer-focused abilities, strong judgement, adherence to FCA guidelines, and the ability to track KPIs, identify trends, and contribute to process improvements. This is a full-time, permanent position within the Davies Complaints Resolution team, offering a comprehensive benefits package and opportunities for development and professional qualifications.