Complaint & Grievance Process Administrator (Operations & Policy Analyst 3)
Hybrid · Salem, Oregon, United States
Job Summary
Oversees the Medicaid Division’s complaint and grievance processes for OHP members and providers, monitors compliance with federal and state requirements, identifies complaint trends, and supports quality improvement initiatives to strengthen accountability and member experience. Responsible for aligning complaint processes across OHA and ODHS programs, providing training and technical assistance to internal and external partners, and representing the division by communicating policy, program, and regulatory information to legislators, state and federal partners, community organizations, and other stakeholders. Collaborates with diverse communities most affected by social injustices and inequities to build positive, collaborative relationships; supports development of policies and improvements in service delivery. This is a full-time, permanent SEIU position based in Salem, Oregon, with a hybrid work arrangement (Remote 85% / In-office 15%).
Required Qualifications
- Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work. OR Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.
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