Complaint & Claims Manager (w/m/d)

Evaluate reported damage cases to ensure defined standards and support cost control. Coordinate damage remediation with contractors to guarantee timely, high-quality implementation while minimizing financial risks through strategic management of replacement measures and claims. Facilitate smooth information flow and aligned execution with internal and external stakeholders. Lead performance conversations and derive concrete improvement measures from root cause and damage analyses. Implement operational and strategic process optimizations to sustainably enhance workflows.