Community & VoC Specialist
On-site · Nappanee, Indiana, United States
Job Summary
Responsible for day-to-day oversight and management of customer care and social media channels, optimizing the VOC program, and acting as the Product Owner for the Social Media Management tool. Lead social listening and reporting, ensure service levels across parts, service, customer service, and sales, publish and monitor brand content across X, Facebook, Instagram, LinkedIn, TikTok, and YouTube, and drive campaigns. Collaborate with cross-functional teams including Engineering, Sales, Marketing, Service, and Parts; leverage tools like HubSpot, Salesforce, Qualtrics/Medallia, Sprout Social, and Adobe suite. Requires a college degree and 2+ years in social media/community management and customer care; strong communication, project management, and Agile capabilities.
Required Qualifications
- College degree in a related field required.
- Two or more years of experience creating, implementing, and managing social media and community channels.
- Two or more years of experience in customer care.
- Experience with Customer Experience design and management, including the activation of VOC channels
- Experience writing to public and professional audiences, across multiple communications channels preferred.
- Experience working in Sprout Social, Salesforce, CX Tools like Qualtrics or Medallia, MS Office, Adobe Office Suite. Adobe DAM, Adobe AEM, and other social analytics tools preferred.
- HTML email scripting and tagging experience preferred.
- Experience in CRM customer database management and audience segmentation preferred.
- Experience in creation and activation of automated social media campaigns.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.