Community Support Worker - Finance
On-site · Leicester, England, United Kingdom
Job Summary
Dynamic role at Leicestershire County Council at County Hall (Leicester) in the Adults & Communities finance area. You will help ensure payments, data and decisions are accurate and customer-centered, handling complex payment and charging queries, reviewing support plans, and responding to provider and portal enquiries. You’ll coach colleagues and providers to promote self-support, identify patterns behind payment errors, contribute to process improvements, and support safeguarding, compliance and data protection. The role supports flexible working options (including hybrid) and requires an enhanced DBS check.
Required Qualifications
- Relevant health/social care qualifications to NVQ Level 3 or equivalent level of experience
- Level 2 or equivalent in Maths and English
- Experience working with adults in a social care setting
- Experience dealing with complex queries and correspondence
- Experience with computerised Social Care system
- Knowledge of Adult Social Care policy and practice
- Knowledge of provider contractual arrangements
- Strong communication and negotiation skills
- Ability to work with minimal supervision and manage own time
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