Community Success Manager
$75,000–$80,000 year
On-siteFort Lauderdale, Florida, United States
Job Summary
Oversee post-close support operations for Habitat homeowners, managing warranty and punch list communication, HOA compliance monitoring, and neighborhood association coordination. Coordinate execution of post-close services through one year, maintain service request portals, and facilitate resident-led community meetings and leadership training. Respond to homeowner inquiries, escalate concerns across departments, and organize workshops for new and existing homeowners. Administer homeowner databases, conduct inspections, and prepare monthly reports on service trends and HOA activity. Requires full-time Monday through Friday schedule with evening and weekend work, local travel, and bilingual Spanish or Creole ability.
Required Qualifications
- Ability to obtain and/or maintain Licensed Community Association Manager (LCAM) credentials or other relevant HOA management qualifications, as applicable
- Bachelor's degree in human services, community development, public administration, housing, or a related field; or an equivalent combination of training and relevant work experience
- Experience in homeowner services, post-close support, community engagement, property or association support, neighborhood development, or a related field
- Experience coordinating across departments and responding to homeowner service needs in a timely and professional manner
- Strong people skills and the ability to build trust with homeowners, partners, and community stakeholders
- Knowledge of homeowner support practices, community-building principles, and HOA-related & non-HOA-related coordination
- Ability to manage multiple communities, service requests, compliance follow-up items, and communication channels
- Strong written and verbal communication skills, including the ability to communicate clearly with homeowners and internal teams
- Ability to coordinate workshops, surveys, training efforts, and database-related administration with attention to detail
- Ability to work independently, solve problems, and support long-term neighborhood vitality and homeowner success
- Full-time position, Monday through Friday, with some evening and weekend work required
- Local travel between Habitat communities, homeowner meetings, workshops, and related service locations may be required
Desired Qualifications
- Bilingual ability in Spanish or Creole is strongly preferred
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