Community Strategist, SEBU
$84,750–$124,300 year
HybridStamford, Connecticut, United States or Northridge, California, United States
Job Summary
Set the tone, voice, and culture for product communities on Discord, Reddit, and social channels by seeding founding groups, moderating discussions, and enforcing guidelines. Engage users daily to welcome new members, spark conversations, and answer questions while planning events like challenges and AMAs to drive retention. Identify and nurture super-users into advocates, create content calendars, and surface user sentiment to product and growth teams to shape decisions. Track community health metrics to adjust outreach strategies. This individual contributor role reports to the Director, Product Strategy within HARMAN's Software Experiences Business Unit, which builds software connecting people to music.
Required Qualifications
- 3+ years of experience in community management, social media, or a closely related role
- A track record of building and growing an online community from an early stage
- Hands-on fluency with the platforms where communities live, especially Discord and Reddit, as well as TikTok, Instagram, and other social channels
- Exceptional written communication skills and an instinct for tone
- Strong moderation judgment
- Comfort planning and running community programs and events
- Coordinating content calendars across channels
- A data-informed approach to community
- Ability to work independently and take ownership in a fast-moving, entrepreneurial environment with shifting priorities
- Empathy and emotional intelligence
- A genuine passion for music and music discovery
- An understanding of the culture around music
- Willingness to travel up to 25%, domestic and international
- Flexibility in working hours
- Eligibility to work remotely full-time with occasional trips into any HARMAN USA office
- Successfully complete a background investigation and drug screen as a condition of employment
Desired Qualifications
- Experience launching or seeding a community for a new product ahead of a public launch
- Familiarity with the music or audio industry, including streaming platforms, artists, and fan communities
- Experience working with influencers, creators, or tastemakers as part of community or growth programs
- Familiarity with community and social management tooling and analytics
- Fluency with AI tools and a habit of using them to work faster and better
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