Community Specialist
Hybrid · Saint George, Utah, United States
Job Summary
Community Specialist role supporting association management teams by handling homeowner inquiries via phone/email/notes, updating homeowner accounts, sending and tracking violation letters, organizing architectural requests, newsletters, and maintenance work orders in Vantaca, and providing backup customer service. Responsibilities include assisting Community Managers, attending association meetings when requested, tracking insurance renewals and bids, scanning and filing documents, conducting community standards tours, organizing bids and contracts, coordinating mailings, assisting in vendor management, and managing pool fobs/gate access and amenity reservations. Required skills include excellent interpersonal and communication abilities, strong organizational and analytical/problem-solving capabilities, proficiency with Microsoft Office, spreadsheets, relational databases, and email, and the ability to work well in a team while handling multiple deadlines.
Required Qualifications
- Strong customer service skills
- Organized and detail-oriented
- Ability to learn from experience
- Ability to work in a team setting
- Compliance with established policies and procedures
- Knowledge of Microsoft products
- Ability to operate spreadsheets, relational databases, and word processing programs
- High level of accuracy in handling homeowner accounts and correspondence
- Excellent interpersonal skills
- Analytical and problem-solving skills
- Effective verbal, written, and listening communication skills
- Very good organizational skills
- Typing speed of at least 45 words per minute
- Ability to manage documentation and electronic filing
- Ability to handle multiple tasks and meet deadlines
- Experience supporting community managers or association management (preferred)
- Ability to attend association meetings when requested
- Familiarity with maintaining maintenance work orders and vendor coordination
- Physical ability for site visits and office tasks
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