Community Services Manager

Job Summary

Required Qualifications

• •Bachelor's degree with major work in case management or degree in closely related field
• •non-related bachelor's degree or associate degree with one-year case management/customer service work/social service work
• •high school diploma/GED with five years case management/customer service/social service work experience
• •Bilingual (English/Spanish)
• •Previous case management experience
• •Supervisory experience
• •Excellent interpersonal, communication, and organizational skills
• •Attentive to detail
• •Thorough
• •Strong work ethic
• •Ability to communicate effectively with all levels of employees and management, both orally and in writing using correct business English, including spelling, grammar, and punctuation
• •Ability to balance a variety of duties, prioritize, and meet deadlines required
• •Ability to communicate effectively with clients, other team members, and management
• •Demonstrated ability of personal computer operations within a Windows Microsoft environment, including Word, Excel, Teams, and Outlook
• •Ability to understand and carry out instruction and procedures with minimal supervision
• •Dependable
• •Organized
• •Self-motivated
• •Make sound decisions
• •Available for a light amount of night and weekend work
• •Ability and desire to work with a diverse population and low-income individuals
• •Must be able to pass criminal background or other checks as required
• •Must be willing to take and pass a drug/alcohol test and comply with the 'Drug Free': Agency Policy
• •Must possess ability to provide reliable self-transportation capable of regional travel
• •Must possess and maintain valid Texas motor vehicle operator's permit of appropriate classification and endorsement as required
• •Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law
• •Ability to maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting, standing, walking, or riding in vehicle for extended periods of time, or other duties assigned
• •Ability to drive, occasionally long distances within the region
• •Ability to work in stressful environment and deal effectively with stress
• •Ability to perform duties and adapt to flexible work schedules as established by management
• •Normal travel - ability to travel to job related activities such as client services provision, meetings, training, and workshops, both in and out of the service area
• •Must be able to travel by air as needed to attend training, conferences, and related activities
• •Must be able to lift up to 25 pounds
• •Must be able to bend and squat
• •Must be able to push, pull, and move boxes of supplies or files, equipment, and occasional adjustment of office furniture

Desired Qualifications

• •Bilingual (English/Spanish) a plus
• •Previous case management experience is a plus
• •Supervisory experience preferred