Community Services Concierge Supervisor

Supervise and lead the community receptionists' team, providing guidance, support, and regular feedback to ensure resident and community satisfaction through high-quality, customer-oriented service. Coordinate room scheduling, vendor relationships, contracts, and myPotential Care Center appointments while maintaining communication systems for mail, packages, directories, and check-in processes. Act as the main point of contact for Independent Living residents, collaborate with interdisciplinary departments, and assist with new resident move-ins to ensure a smooth transition. Plan and implement community and private events, oversee team member schedules, conduct performance evaluations, and resolve conflicts. Provide administrative support to the Resident Experience Director and handle multiple tasks in a fast-paced environment, with flexibility to work evenings, weekends, and holidays as needed.