Community Relations Director
On-siteSebastian, Florida, United States
Job Summary
Direct all aspects of decision making for community relations and sales, executing a 12-month occupancy development plan while conducting quarterly competitive analyses. Serve as a trusted advisor to residents, families, and the surrounding community by handling inquiry calls, leading community Experiences, and performing home visits to achieve budgeted occupancy. Conduct weekly outside sales calls to referral sources, host prospect and referral events, and lead the Daily Strategy Meeting. Manage revenue and expense budgets, maintain accurate prospect data in Yardi, and oversee the move-in process from apartment selection to orientation. Train associates on sales protocols and respond timely to resident requests when operations are unavailable.
Required Qualifications
- High School Diploma or equivalent
- Bachelor Degree preferred
- Two (2) years in the senior living environment preferred
- Proven senior living sales and referral track record
- Knowledge of current Federal and State laws pertaining to IL, AL, MC communities
- Knowledge of customer service principles and practices
- Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
- Basic computer skills, including but not limited to entering complete and detailed data into Yardi, and maintaining occupancy development and sales/marketing plan and competitive analysis spreadsheets
- Able to manage a revenue and expense budget
Desired Qualifications
- Bachelor Degree preferred
- Two (2) years in the senior living environment preferred
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