Community Outreach Specialist
On-siteOcoee, Florida, United States
Job Summary
Attend weekly construction progress meetings to understand current project issues and work with project managers to manage information related to construction. Develop and produce information deliverables including fact sheets, PowerPoint presentations, and graphics while researching and resolving issues pertaining to construction, maintenance, and traffic operations. Respond to general customer toll inquiries via phone and writing, and serve as a liaison between Turnpike projects and the community in active construction zones. Coordinate mass mailers, plan public outreach campaigns, and organize special events such as groundbreakings and public meetings. Draft responses to media requests and elected official inquiries, manage social media and project webpage content, and reply to public inquiries to resolve concerns.
Required Qualifications
- 3-5 years of experience
- Bachelor's Degree in communications, marketing, or a related field
- Public involvement or community engagement experience on transportation projects
- Ability to work well with the public and interact effectively with all organizational levels, including agency/client staff, senior management, executive leadership, board members, community leaders, and city/county/state representatives
- Excellent verbal, writing, and presentation skills
- Ability to work independently, interdependently with teams and demonstrate initiative
- Ability to work beyond standard business hours periodically
- Strong time management skills and high attention to detail
- Ability to meet deadlines and multi-task in a fast-paced environment
- Strong computer skills, including experience with Microsoft Office, Word, Excel, Outlook, and PowerPoint
- Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
- Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
Desired Qualifications
- Experience working on Florida Department of Transportation projects
- Knowledge and experience using AP style in the creation of documents
- Public involvement training from Florida Department of Transportation
- Bilingual (Spanish and English) communications/translations
- Local candidates preferred
- Graphic design experience (Adobe Photoshop, Illustrator, Snagit, Canva, etc.)
- Ability to work with stock images and deliver creative content (text, photo and video)
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