Community Operations Partner
On-siteAuckland, Auckland, New Zealand
Job Summary
Support customers impacted by planned works or outages, facilitate community discussions, and respond to sensitive issues while ensuring community perspectives are understood across the business. Partner with the Community Engagement Manager and teams to contribute to engagement initiatives, identify emerging risks, and provide valuable community insights. Manage commitments, maintain accurate records, and follow through on actions during critical events like storms and outages to ensure timely, coordinated, and customer-focused responses. Balance customer needs, community expectations, and operational realities while adapting communication approaches for diverse audiences. Occasional evening and weekend work required for storm response and community engagement activities.
Required Qualifications
- Experience in customer service, stakeholder engagement, community engagement, complaints resolution or another role requiring strong relationship management and issue resolution skills
- Experience building trusted relationships with customers, community groups, iwi and stakeholders
- Strong conflict resolution, mediation and negotiation skills, with experience handling complaints, escalations and sensitive issues
- Excellent communication skills, with the ability to adapt your approach to different audiences and situations
- Sound judgement, resilience and a practical, solutions-focused mindset
- The ability to manage competing priorities and respond effectively in changing environments
- Strong organisational and administrative skills, including the ability to manage commitments, maintain accurate records and follow through on actions
- Commercial and operational awareness, with the ability to balance customer needs alongside business priorities
- A genuine desire to help people and deliver positive customer outcomes
- Please note that the nature of this role will involve occasional evening and weekend work to engage with our customers and support Vector's storm response activities
Desired Qualifications
- Experience within utilities, infrastructure, telecommunications, transport, local government or other operationally complex environments will be highly regarded
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