Community Office Coordinator
$58,900–$80,070 year
On-siteNew York City, New York, United States
Job Summary
Triage walk-ins and screen inquiries using product knowledge while managing office traffic and waiting areas. Register and educate members on the HF Member portal, audit applications to reduce rejections, and collect, process, and track binder and premium payments. Serve as the Privacy Ambassador to ensure PHI security, manage CO inventory including IT loaners and fleet deliveries, and process incoming correspondence. Conduct training for representatives based on common rejections and oversee CO activity reports to monitor productivity. Open and close the community office, manage calendar assignments during manager absence, and escalate sales and customer support issues to appropriate teams.
Required Qualifications
- Highschool Diploma and/or GED Equivalent
- 2+ years of customer service experience
- Ability to work as needed before/after hours, weekends and holidays on a rotating on-call schedule
- Communicate effectively verbally and in writing while demonstrating good grammar, spelling and punctuation skills
- Experience using Microsoft word including formatting, copy/pasting and using grammar/spell check
- Excel or other spreadsheet software experience to create information reports requiring the use of edit, sort/filter and format data/print range
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