Community Office Coordinator- Elmhurst/Fordham

Community Office Specialist/Coordinator serves as the front-line interface for Healthfirst’s community office in New York. The role triages and educates members, liaises with multiple departments, and manages office efficiency while tracking metrics. Responsibilities include registering members in the HF Member portal, auditing applications to reduce rejections, conducting staff training on common issues, serving as Privacy Ambassador to protect PHI, managing CO inventory and payments, preparing weekly/monthly activity and traffic reports, calendar management, mail handling, and escalating sales/support issues. The position requires 1-2 years of customer service, proficient MS Word/Excel skills, strong written and verbal communication, and flexibility to work after hours, weekends, and holidays. Healthfirst emphasizes equal opportunity employment and a comprehensive benefits package.