Community Manager
$82,000–$95,000 year
RemoteUnited States
Job Summary
Moderate, facilitate, and maintain the health of RTC's global Slack workspaces for students and early-career women in tech across 190+ countries. Design member-to-member programming including channel activations and welcome experiences, while building relationships through personal communication and scaled Slack workflows. Surface member themes, needs, and wins to Marketing, Programs, and Philanthropy by analyzing engagement metrics and gathering testimonials for internal positioning and partner proof. Partner with Lifecycle Marketing on member journeys, support platform feature launches with coordinated messaging, and collaborate with Social Media to bridge public discovery to private belonging.
Required Qualifications
- Bachelor's degree in communication, marketing, or a related field, or an equivalent combination of education/training/experience.
- A minimum of three (3) to five (5) years of experience in community management with demonstrated success owning the growth and activation of a Slack (or similar platform) community.
- Advanced fluency in community analytics: interpreting engagement metrics, identifying trends, and translating them into actionable recommendations.
- Expertise in Slack administration, community tooling, and CRM/marketing automation (HubSpot preferred), as well as cloud-based office suites, with a propensity to learn new technologies and maximize usage.
- Exceptional written communication and the judgment to represent RTC's brand voice in thousands of daily member interactions.
Desired Qualifications
- Experience using AI tools to scale community operations: automated moderation support, insight synthesis from large volumes of conversation, workflow automation, and content drafting that keeps a human in the loop.
- Experience with Common Room or similar community intelligence tools
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