Community Manager
$45,000–$45,000 year
On-siteWillis, Texas, United States
Job Summary
Develop resident relations with diplomatic firmness while planning, organizing, and leading subordinates to safeguard community integrity. Implement community-specific policies, liaise with government agencies, and coordinate with internal departments to achieve highest service quality. Manage operations, maintenance, and improvements; prepare and control the operating budget; supervise monthly rent collection and record keeping. Develop marketing strategies to maximize retention, conduct competitor surveys, and execute three annual resident events. Recruit and train talent, ensure HUD and Fair Housing compliance, and submit all required agency reports. Maintain property curb appeal through regular inspections and address resident inquiries with empathy.
Required Qualifications
- High School Diploma or GED
- Minimum 1 year of proven property management experience
- Fully understanding property management and its financial aspects
- Knowledge of basic accounting principles
- In depth knowledge of all rules and regulations surrounding property management
- Competency in MS Office and relevant databases and software; experience using Campground Manager/Master & Rent Manager
- Customer focus and bottom-line orientation
- Customer service and interpersonal skills needed to meet with prospective and current tenants
- Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
- Ability to thrive in a fast-paced environment
- Problem-solving to find effective solutions for a variety of potential issues
- Flexibility to respond to community needs during non-business hours
- Valid Driver's License
- Ability to fluently read, write and speak English and Spanish
- Capability to lift up to 20 pounds
Desired Qualifications
- Proficient in conducting quarterly inspections of properties, achieving consistently high scores between 95% to 100%, ensuring adherence to safety, cleanliness, and maintenance standards
- Demonstrated ability to achieve targeted Net Operating Income (NOI) percentage and expense ratio on a quarterly basis, utilizing strategic financial planning and cost management techniques to optimize profitability while maintaining operational efficiency
- Dedication to delivering outstanding customer service, reflected in a quarterly customer service rating of __%, by promptly addressing resident inquiries, concerns, and requests with professionalism and empathy
- Capable of fully planning and executing three resident relation events and activities per year, creating engaging and memorable experiences that foster community cohesion and resident satisfaction
- Implementing effective strategies to keep monthly lot delinquency at less than 5%, including timely communication, proactive follow-up, and appropriate enforcement measures to ensure timely rent payments and minimize financial risk
- Ability to analyze property performance metrics, financial reports, and customer feedback to identify areas for improvement and implement data-driven strategies to enhance operational efficiency and resident satisfaction
- Skilled in leading and motivating cross-functional teams, fostering a collaborative and supportive work environment where team members are empowered to achieve collective goals and deliver exceptional results
- Strong interpersonal skills to effectively resolve conflicts and negotiate with residents, vendors, and other stakeholders, maintaining positive relationships and minimizing disruptions to property operations
- Long-term vision and strategic planning capabilities to set clear objectives, develop actionable plans, and implement initiatives aligned with organizational goals to drive property performance and resident satisfaction
- Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities and challenges while maintaining composure, resilience, and a solutions-oriented mindset
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