Community Manager
On-siteMadison, Wisconsin, United States
Job Summary
Serve as the primary ambassador for resident satisfaction across assigned Point Real Estate Management communities by building meaningful relationships and conducting regular follow-up visits. Welcome new residents, address concerns with empathy, and collaborate with Property Managers to ensure timely resolutions. Plan and host resident appreciation events, maintain communication through newsletters and social media, and develop programs that foster a strong sense of community. Monitor satisfaction surveys and online reviews to identify trends and recommend improvements that enhance the resident experience. Partner with onsite teams to ensure seamless operations and report concerns regarding cleanliness and amenities to the Property Manager and Maintenance team. General hours are Monday-Thursday 8am-4:30pm and Friday 8am-2pm. No less than 40 hours per week.
Required Qualifications
- Two or more years of customer service, hospitality, resident services, or property management experience
- Exceptional interpersonal and communication skills
- Strong conflict resolution and problem-solving abilities
- Passion for creating positive customer experiences
- Organized and self-motivated with the ability to prioritize multiple communities
- Ability to travel regularly between assigned properties
- High School diploma of GED
- 2+ years of college
Desired Qualifications
- Proficiency with Microsoft Office and property management software
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