Community Manager
On-site · Dubai, Dubai, United Arab Emirates
Job Summary
Mid-level Manager of Community to lead the community function across brand, founder-led platforms, and supporting social channels. Responsible for ensuring fast, accurate, empathetic, and culturally aware community management with strong operational discipline; manage a team, translate conversations into insights and opportunities, protect the founder’s reputation, improve customer care, support crisis readiness, and translate community data into actionable reporting and growth insights. Requires leadership experience, stakeholder collaboration, and a deep understanding of social platforms, brand voice, and customer experience in beauty/fragrance or related consumer brands.
Required Qualifications
- 7+ years of experience in community management, social media, customer care, digital marketing, creator management, or social operations
- Experience managing or mentoring a small team
- Strong understanding of social platforms, community behaviour, creator culture, founder-led brands, and audience engagement
- Experience using community management, social listening, publishing, or reporting tools
- Ability to manage escalations, customer issues, sensitive conversations, and fast-moving social moments
- Strong reporting, insight-generation, project management, and problem-solving skills
- Ability to develop and manage creative community initiatives from idea to execution
- Strong judgement when engaging from both brand and founder accounts
- Excellent written communication skills with strong attention to detail
- Experience in beauty, fragrance, lifestyle, fashion, luxury, entertainment, or consumer brands is a plus
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