Community Manager II and Night Manager - Coral Court and Sunset Pines, Concord CA
$58,053–$68,058 year
On-siteConcord, California, United States
Concord, California, United StatesOn-siteFull Time$58,053–$68,058 yearHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Oversee daily operations of the Coral Court and Sunset Pines properties, including supervising maintenance, janitorial, and leasing staff while managing vendor contracts and ensuring regulatory compliance. Maintain full occupancy through marketing programs, lease administration, and resident relations, while collecting rents, reviewing work orders, and preparing financial reports. Directly supervise one or more employees, conduct interviews and evaluations, and resolve resident complaints in adherence to Fair Housing laws. On-site managers will also handle after-hours emergencies, perform light maintenance and janitorial tasks, and conduct nightly security patrols from 5:30 p.m. to 8:30 a.m. Monday through Friday and 24 hours on weekends and holidays. This role requires managing 70+ units, obtaining TCS and COS certifications, and potentially living on-site for night shifts.
Required Qualifications
- Ability to relate well to people
- Good judgment and discretion in dealing with residents, visitors, vendors, and staff
- Leadership skills in developing a community and directing staff
- Ability to facilitate a staff that functions as a team
- Ability to directly supervise one or more employees
- Ability to respond to all after-hours emergencies or building problems
- Ability to maintain full occupancy
- Ability to prepare advertising and marketing programs in compliance with federal, state, local and regulatory requirements
- Ability to assign units in the order provided by the Waiting List
- Ability to develop and maintain the waiting list in compliance with federal, state, local, regulatory and Eden Housing requirements
- Ability to review all completed rental applications and leases for accuracy and completeness
- Ability to conduct applicant interviews
- Ability to verify potential resident income
- Ability to take deposits and rents in accordance with Eden Housing's Resident Selection Policy
- Ability to obtain appropriate documentation and complete certifications
- Ability to walk a vacant apartment when completed by maintenance personnel or vendors
- Ability to walk entire property daily to be sure the common areas, landscaping, laundry, etc. are in good condition
- Ability to supervise move-in and move-out procedures
- Ability to conduct marketing and public relations tours
- Ability to prepare regular market surveys
- Ability to prepare weekly Reports, monthly Budget Variance Reports, Management Overview Reports
- Ability to maintain accurate and up to date resident lists
- Ability to attend and participate in outside or in-house activities, meetings, organizations, regulatory agency meetings or inspections
- Ability to promote harmonious relations among residents, staff, vendors, and persons of the larger community
- Ability to maintain congenial relationships with all residents
- Understanding of and sensitivity to cultural background, economic status, those with special needs
- Knowledge of Fair Housing, Equal Employment and Equal Housing Opportunity requirements
- Ability to develop a sense of community among property residents
- Ability to ensure all site staff responds to all resident requests or complaints in a timely, efficient and courteous manner
- Ability to receive work order repair requests, schedule repairs with maintenance staff, and follow up to be certain repairs were completed properly and in a timely manner
- Ability to manage resident evictions in compliance with court order and directions from Eden Housing's legal counsel or Property Supervisor
- Ability to convene and chair resident meetings in accordance with Eden Housing standards and requirements
- Ability to coordinate with Resident Services in order to assist residents with social services needs or problems
- Ability to provide a resident comment and evaluation form to each resident annually
- Ability to develop and provide support to resident organizations
- Ability to represent the property to local social service agencies and funding sources
- Ability to ensure the successful day-to-day financial management of the property
- Ability to maintain all necessary financial records and files in good order
- Ability to collect rents and other monies and ensure that all transactions are processed and inputted accurately and completely in the YARDI computer accounting system
- Ability to supervise or complete daily deposits of all monies collected
- Ability to review all delinquent accounts and resident receivables and determine necessary course of action to collect outstanding balances
- Ability to compare lease information with monthly rent roll to ensure that the property security deposits, rents, move in dates, etc. are accurate
- Ability to review the property's monthly income and expense statement and report any areas considered a problem
- Ability to provide initial draft of the annual site budget
- Ability to maintain compliance within the budget during the fiscal year
- Ability to prepare weekly Vacancy and Delinquency Reports
- Ability to complete a Monthly Budget Variance Report
- Ability to complete and submit to the Property Supervisor within 24 hours, any incident that occurs on the property out of the ordinary or which could become an insurance claim or lawsuit
- Ability to adhere to all accounting and reporting procedures required by Eden Housing
- Ability to supervise or complete all resident files at move-in and at each recertification accurately and completely
- Ability to supervise or complete timely and accurate income recertification of all residents within established regulatory guidelines
- Ability to process and maintain all resident documents and forms including leases, income certifications and recertifications
- Ability to ensure compliance with regulatory and/or financial partner requirements
- Ability to prepare and submit reports in an accurate and timely manner
- Ability to manage the day-to-day administration of the property office
- Ability to answer telephones during normal business hours
- Ability to interact with residents in a courteous and professional manner
- Ability to sort, distribute, opening and answering mail daily
- Ability to code invoices daily
- Ability to handle resident inquiries and concerns
- Ability to ensure the office is clean and well organized
- Ability to exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents and in other business-related matters
- Ability to ensure consistent application of property rules and regulations, lease and lease addenda
- Ability to document and report all violations in the property log
- Ability to ensure proper maintenance and storage of property files and records
- Ability to ensure that all property staff adhere to all systems, procedures, timelines and formats established by Eden Housing
- Ability to collect, analyze and report the statistical data as requested
- Ability to respond to any emergency that may arise on site promptly
- Ability to assign staff, including self, to be available in an emergency event
- Ability to complete incident reports and forward to Property Supervisor within 24 hours
- Ability to post all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions
- Ability to attend trade association meetings and seminars to keep up to date on trends and changing conditions
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