Community Manager
$72,800–$83,200 year
On-siteOakland, California, United States
Job Summary
Oversee community operations by ensuring a positive resident experience from move-in to move-out, implementing systems for immediate complaint resolution, and serving as an advocate for residents with senior leadership. Manage financial health through regular budget reviews, producing monthly reports, executing rent rolls, and achieving zero rent delinquency while driving growth via marketing and leasing. Lead staff by establishing goals, coordinating on-site operations including vendor relationships and compliance, and responding to emergencies, maintenance, and security breaches. Maintain secure resident files, refer residents to appropriate services, and ensure adherence to Fair Housing and ADA regulations. Collaborate with regional managers on annual budgets and capital projects.
Required Qualifications
- 5-7 years of experience in the property management industry
- 2+ years of experience as a community/property manager
- Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
- Proven effective and efficient leadership experience
- Knowledge of LIHTC and Tax Credit qualifications required
- Strong interpersonal, verbal and written communication skills
- Capacity to interact effectively with senior executives
- Ability to work well under time and other constraints
- Professional presentation and appearance
- Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet and email
- Travel within the region and to other business offices and events via airline, trains and automobiles
- Frequent sitting and walking
- Repetitive use of computer, keyboard, mouse, and phone
- Reading, comprehending, writing, performing calculations, communicating verbally
- May work in an elevated site, may walk on uneven ground
- Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling
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