Community Manager
$60,000–$80,000 year
On-siteToronto, Ontario, Canada
Job Summary
Build strong relationships with residents, respond to concerns and service needs, and oversee key day-to-day property administration including resident records, rent collection, arrears, notices, lease assignments, and suite move-in and move-out processes. Support occupancy and revenue performance through lease renewals and resident retention initiatives while coordinating suite inspections, work orders, and service recovery with maintenance and site teams. Plan resident events to strengthen engagement and ensure operations comply with residential tenancy legislation, BGO policies, and health, safety standards. Work closely with the Regional Property Manager on operational priorities, staff support, vendor coordination, and special projects. Manage competing priorities in a fast-paced onsite environment, including flexibility for month-end and month-start periods to accommodate trades and rent collection.
Required Qualifications
- College or university education in business, hospitality, property management or a related field
- 3+ years of related experience in residential property management, hospitality or a comparable customer-focused environment
- Working knowledge of applicable Ontario residential tenancy legislation and landlord-resident requirements
- Intermediate proficiency with Microsoft Word, Excel and Outlook
- Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection
- Being able to handle emergencies occurring after regular office hours
- Police Clearance: A criminal verification check is required for employment
Desired Qualifications
- Experience with Yardi or another residential property management platform is considered to be an asset
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