Community Manager
On-siteCottage Grove, Wisconsin, United States
Cottage Grove, Wisconsin, United StatesOn-siteMedium
Medium
Job Summary
Serve as the primary point of contact for residents and prospective residents, managing leasing activities, move-ins, move-outs, and renewals. Process applications and verify eligibility for Section 8 and Section 42 housing programs while maintaining accurate resident files and ensuring compliance with HUD and tax credit regulations. Coordinate maintenance requests, oversee rent collection, conduct inspections, and organize resident events to foster a welcoming atmosphere. Supervise on-site staff including maintenance technicians, assistant community managers, leasing agents, and cleaners.
Required Qualifications
- High School diploma or equivalent
- 1-2 years of property management or industry related experience
- Must be able to physically inspect the properties
- Maintain valid driver's license with acceptable driving record
- Flexibility with working hours and availability for later hours or Saturdays as needed
- Ability to prioritize and possess efficient time management skills
- Demonstrates excellent verbal and written communication skills
- Strong customer service skills with ability to handle complaints in a positive and time efficient manner
- Goal-oriented and team player
- Ability to work independently under tight deadlines
- Exhibits a high degree of professionalism and respect through appearance and interactions with others
- Ability to lift to but not limited to 25 pounds unassisted and as needed
- Must be able to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel
- Must be able to reach with hands and arms
- Must be able to travel to assigned property locations using personal transportation
- Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year
Desired Qualifications
- Experience in affordable housing, property management, leasing, or customer service
- Knowledge of project-based section 8 or section 42 experience
- Knowledge of fair housing laws
- Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel)
- Experience with Onesite software
- Comfortable using property management software and Microsoft Office
- A positive attitude and a team-first mindset
- Strong attention to detail and the ability to manage multiple priorities
- Professional, compassionate, and committed to providing exceptional service
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