Community Management Specialist
$40,000–$60,000 year
Remote · Orlando, Florida, United States or US
Job Summary
As a Community Management Specialist, you will engage with audiences across social media platforms, manage daily community interactions, and support influencer marketing initiatives. You will monitor social media channels, respond to audience comments and questions promptly, and foster positive community sentiment. Your role involves identifying user-generated content for brand advocacy, conducting influencer research and outreach, and facilitating influencer partnerships. Strong communication skills, social media proficiency, and the ability to represent diverse brand voices are essential. The position requires 1-3 years of relevant experience, a strong understanding of major social media platforms, attention to detail, and organizational skills.
Required Qualifications
- 1-3 years of experience in social media management, community management, customer service, or digital marketing (internships and relevant academic experience welcome)
- Strong understanding of major social media platforms including Facebook, Instagram, LinkedIn, TikTok, YouTube, and X (Twitter)
- Exceptional written communication skills with ability to adapt tone and voice to match different brand personalities
- Genuine empathy and customer service orientation with ability to handle inquiries, complaints, and feedback professionally
- Strong attention to detail and proofreading skills to ensure error-free, on-brand communications
- Organizational skills with ability to manage multiple client accounts, conversations, and tasks simultaneously
- Familiarity with social media management tools (Hootsuite, Sprout Social, Later, Buffer) or willingness to learn quickly
- Basic understanding of social media analytics and metrics (engagement rate, reach, impressions, sentiment)
- Comfort working in a fast-paced environment with shifting priorities and high-volume engagement
- Self-motivated and proactive with ability to take initiative and work independently
- Proficiency with Google Suite (Docs, Sheets, Slides) or Microsoft Office
Desired Qualifications
- Experience with influencer marketing, creator partnerships, or brand ambassador programs
- Familiarity with influencer discovery platforms (AspireIQ, Upfluence, CreatorIQ, or similar)
- Understanding of FTC disclosure requirements and influencer marketing compliance
- Knowledge of online reputation management and review platforms
- Experience with social listening tools (Brandwatch, Mention, Sprout Social)
- Background in customer service, hospitality, or client-facing roles
- Interest in content creation, photography, or videography
- Familiarity with AI-powered tools for content creation or community management
- Understanding of basic graphic design tools (Canva, Adobe Express)
- Active personal social media presence demonstrating platform knowledge and engagement skills
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