Community Lead
$36,000–$36,000 year
On-siteMilan, Lombardy, Italy
Job Summary
Conduct morning walkthroughs to address building issues and manage energy levels, while supporting front desk coverage and handling move-in/out processes including orientation and interviews. Execute weekly social events and value-driving activities, curating programming based on member feedback and ensuring operational requirements are met for each event. Complete scheduled quarterly conversations with owned accounts to maximize membership value, follow up on negative feedback in Medallia, and implement proactive changes based on audit results. Liaise with cleaning companies, manage key inventory, and assist Sales teams by conducting tours for VIPs and prospective members. Alert Growth contacts regarding member retention needs and hand off walk-ins or extension requests appropriately.
Required Qualifications
- Bachelor's Degree or equivalent experience
- 2+ years of experience in hospitality
- Proficient local language
- Understanding of local culture
Desired Qualifications
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organization skills with the ability to multitask projects from start to finish
- Attentive to detail
- Ability to manage tasks efficiently and effectively
- Enjoy and thrive at continually growing relationships
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