Community Lead, Brisbane
On-siteBrisbane, Queensland, Australia
Job Summary
Conduct morning walkthroughs, manage building operations, and ensure consistent front desk coverage while maintaining global standards. Complete scheduled quarterly conversations with owned accounts, follow up on negative feedback, and execute new member orientation processes including move-in meetings and move-out interviews. Host weekly social events, curate programming based on member makeup, and distribute promotional materials. Liaise with third-party cleaning vendors, manage keycard inventory, and oversee safety protocols including emergency action plans and incident reporting. Support sales efforts by conducting tours for prospective members and alerting the Growth Team regarding retention opportunities.
Required Qualifications
- Bachelor's Degree or equivalent experience
- 2+ years of experience in hospitality
- Proficient local language and understanding of local culture required
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organization skills with the ability to multitask projects from start to finish
- You are attentive to detail and manage tasks efficiently and effectively
- You enjoy and thrive at continually growing relationships
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