Community Health Worker
Hybrid · Los Angeles, California, United States
Job Summary
Community Health Worker (CHW) supports the Quality Improvement department by engaging patients, coordinating outreach activities, and assisting with closure of clinical quality gaps. Builds trusting relationships with patients, connects them to care, education, and resources that support improved health outcomes. Functions within the Quality Improvement department and collaborates with clinical leadership, informatics, and operations to support quality initiatives, data integrity, population health priorities, and equitable care delivery. Responsibilities include patient education and coaching for chronic disease management and preventive care, outreach campaigns, care coordination and resource navigation, tracking of outreach activities and referrals, QI participation, documentation in the EHR, and adherence to privacy and security requirements. Requires high school diploma or equivalent, bilingual English/Spanish, and at least one year of relevant healthcare experience; strong communication skills and ability to work both independently and with multidisciplinary teams.
Required Qualifications
- High school diploma or equivalent required
- Bilingual in English and Spanish
- One year of experience in a community health worker, patient navigation, outreach, care coordination, or similar patient-facing role in a healthcare, community-based, or social services setting, or an equivalent combination of education and experience
- Strong interpersonal and communication skills
- Experience supporting appointment coordination, referrals, follow-up, and connection to community resources
- Basic computer skills and ability to document accurately in the center’s health information systems
- Ability to maintain confidentiality and comply with HIPAA and organizational privacy requirements
- Ability to work independently while collaborating effectively with multidisciplinary healthcare teams
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