Community Health Worker
$41,900–$56,600 year
On-siteAtlanta, Georgia, United States
Job Summary
Visit patients during hospital admissions and assist with post-discharge appointment setups. Conduct in-person assessments to evaluate care needs, socioeconomic barriers, and home environments. Assist members in navigating healthcare and social service systems, coordinating access to housing, food, income, and transportation. Advocate for members with providers and community resources, including accompanying them to visits as requested. Promote adherence to care plans through motivational interviewing and provide culturally appropriate health education. Conduct research and outreach to locate difficult-to-contact members and build relationships with providers to identify resource gaps. Regularly travel to conduct member, provider, and community-based visits while collaborating with case managers and SDOH coordinators.
Required Qualifications
- High School Diploma or equivalent
- Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
- Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word)
- Exceptional communication and interpersonal skills for building rapport with customers and stakeholders
- Ability to multi-task in a fast-paced environment
- Respect for cultural and demographic diversity
- Strong written communication skills and advocacy for members at all care levels
- Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work
Desired Qualifications
- Community Health Worker training and/or certificate or willingness to complete within one (1) year
- Bachelor's degree in social work or related field
- Familiarity with state Medicaid program guidelines
- Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy
- Fluent in Spanish, French Creole, or Vietnamese
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