Community Health Worker
$52,000–$62,400 year
On-siteCorona, California, United States
Job Summary
Conduct field-based outreach to locate hard-to-reach populations including the homeless and those with severe mental illness or substance use. Support members by providing on-site assessments for safety risks, developing service plans, and coordinating care through in-person visits and phone calls. Collaborate with case managers and social service agencies to arrange transportation, housing, food, and medical appointments while overcoming barriers to health goals. Maintain accurate documentation in the company database and follow up via home visits to ensure continuity of care. Achieve set goals and KPIs while continuously expanding knowledge of community resources to advocate for members.
Required Qualifications
- High School Diploma/GED
- Knowledge of community resources within the community to be served
- Represent the company with professionalism by maintaining clear professional boundaries with members and coworkers
- Working knowledge of social and health issues
- Ability to quickly establish credibility and trust with patients and build strong relationships
- Sound judgment and the ability to quickly analyze situations
- Ability to establish priorities and meet deadlines
- Ability to problem solve in a proactive, creative manner
- Cultural competency- able to work with diverse groups of community members
- Technologically knowledgeable or experienced in note entry systems, smart phones, and laptops
- Experience providing peer support to patients with complex and multiple chronic conditions and challenging social and mental health conditions (e.g. Community Health Worker, Patient Navigator, In-Home Support Specialist, etc.)
- Training or experience in community health, social determinants of health, and peer counseling
- Knowledge of community-based healthcare and social services systems and the needs of medically underserved populations, and older adults/seniors
- Ability to thrive in a complex and rapidly changing environment
- Maintains confidentiality and follows HIPAA standards in safeguarding patient information
- Good oral and written communication skills
- Excellent judgment in handling confidential and sensitive information
- Ability to work independently, set priorities and handle multiple tasks with a high level of efficiency
- Establishing and maintaining cooperative working relationships with others
- Bilingual (Spanish), but not required
Desired Qualifications
- Bachelor's Degree
- Community Health Worker Certificate
- at least minimum of 2 years experience working in health, social, or community services
- Training and experience in using Motivational Interviewing
- Strong interpersonal and social skills with demonstrated ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds
- Knowledge and/or experience within Home support Services (IHSS)
- Life experience overcoming the challenges of chronic disease or work experience with people living with complex chronic conditions
- Thrives in a complex and rapidly changing environment
- Self-starter that can work independently and collaboratively, prioritize tasks and has initiative and excitement to take on unfamiliar tasks
- Creative, flexible, well organized, resourceful, and detail-oriented
- Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of management, patients, and family members
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