Community Health Navigator Panel Support - Pacific Tower (Hybrid, 1.0 FTE)
$50,918–$64,022 year
HybridSeattle, Washington, United States
Job Summary
Maintain a caseload of empaneled patients by assessing needs, coordinating care with providers, and assisting individuals in accessing housing, food, medical appointments, and behavioral health resources. Collaborate with clinic teams, RN care management, and external case managers to develop individualized treatment plans and advocate for high-risk patients requiring specialized support. Document screenings, social histories, and navigation activities in the electronic medical record while ensuring timely follow-up on service utilization. Carry a rotating panel based on internal referrals, facilitate further behavioral health screenings, and refer complex cases to RN Care Management or external specialists as needed. Serve as a subject matter expert in Epic documentation and assist in training new team members or optimizing workflows.
Required Qualifications
- Demonstrated ability to work respectfully and effectively with individuals of diverse racial, ethnic, socio-economic, cultural, sexual orientation, and ability backgrounds
- Ability to communicate clearly and professionally in English, both verbally and in writing, including facilitating conversations and presenting information
- Strong listening skills and ability to demonstrate tact and patience with patients and colleagues
- Experience working in a primary care setting, preferably within a community health or Federally Qualified Health Center (FQHC) environment
- Familiarity with medical and community health terminology, health-related social needs (HRSN), and health insurance, especially Medicaid
- Working knowledge of electronic health records (EHRs) and practice management systems
- Basic PC skills in MS Windows environment, 10-key and typing
- Ability to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work
- High School diploma/GED or equivalent relevant experience in a health care or social service setting
- Must show proof of Community Health Worker Core Competency Course Certificate or obtain within the first 9 months
- Must show proof of Community Health Worker Pediatric Course Certificate or obtain within the first 12 months of employment
- Minimum of 1-2 years of community health outreach, patient navigation, health education, or in a role representing or supporting local community agencies
- Experience working with people of diverse socio-economic and ethnic backgrounds
Desired Qualifications
- Formal training or certification in community health work, care coordination, or public health
- Experience with trauma-informed care or motivational interviewing
- Experience with cross-sector collaboration (e.g. housing, food access, behavioral health)
- Lived experience navigating community health resources or social service systems is strongly valued
- 2-year degree in health, human, or social services related fields, or equivalent relevant experience in a health care or social service setting
- Bilingual in English and any languages, including those top languages of our patient population such as Spanish, Somali, Amharic, Tigrinya, or Vietnamese
- 3+ years of social services or community health experience
- Prior experience in care coordination and patient navigation
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