Community Health Navigator I - Hybrid

Job Summary

Required Qualifications

• •High School Diploma or GED
• •4 years experience in the healthcare, human services field
• •Minimum one year experience in Human Services or Healthcare field providing direct care to individuals
• •Experience providing direct services to people with Serious Mental Illness, Developmental Disabilities, alcohol and substance abuse
• •Current NYS Driver's License
• •Knowledge of County, State and Federal resources
• •Positive communication
• •Schedule flexibility
• •Ability to exert up to 20 lbs of force frequently
• •Ability to lift, pull, push, reach, stand occasionally
• •Ability to type, perform clerical work, use dexterity, hearing, repetitive motion, see/monitor/computer, talk, and have visual acuity frequently
• •Ability to travel every week
• •Ability to maintain a caseload of 30 to 50 members
• •Ability to complete monthly member tracking on spreadsheets
• •Ability to adhere to HIPAA confidentiality regulations 100% of the time
• •Ability to participate in rotating on-call activities
• •Ability to assist with coverage of caseloads for other Navigators
• •Ability to assist with interviewing and training new employees
• •Ability to attend meetings and serve on committees
• •Ability to conduct thorough needs assessment
• •Ability to develop and implement care plans
• •Ability to coordinate care through effective communication with other providers and community resources
• •Ability to assist members engagement in healthcare by connecting members with appropriate medical services
• •Ability to assist members with reaching their person centered goals
• •Ability to advocate for member's needs
• •Ability to engage members in healthcare services
• •Ability to assist members with developing skills to navigate services and daily living skills
• •Ability to provide education and assistance in developing skills
• •Ability to maintain current and accurate documentation of services provided to clients
• •Ability to ensure all members information is entered into Medicaid Health Home data systems
• •Ability to complete outreach for assigned members per the HH Policy and Procedure
• •Ability to enroll new members in the program
• •Ability to provide Core Care Management Services
• •Ability to provide Comprehensive Care Coordination & Health Promotion
• •Ability to provide Comprehensive Transitional Care
• •Ability to provide Patient & Family Support
• •Ability to provide Referral to Community & Social Support Services
• •Ability to complete Completion of Care Plans, Assessments, updated documentation, home visits and billing
• •Ability to review monthly chart audits with Supervisor
• •Ability to attend required meetings to remain up-to-date on changes, and new DOH guidelines
• •Ability to communicate with Supervisor related to use of job duties and use of time off
• •Ability to collaborate with Bassett RN Care Managers for clinical oversight
• •Ability to meet minimum billing requirements for caseload by providing billable services
• •Ability to attend webinars and trainings as required by the DOH and the HH
• •Ability to follow policy and procedure set by the lead Health Home
• •Ability to ensure quality and service alignment with NYS DOH guidelines
• •Good communication skills
• •Time management
• •Organization skills
• •Ability to work well with a team
• •Accountability
• •Computer Skills
• •Self-Motivated

Desired Qualifications

• •2 year/Associate Degree
• •2 years of experience in the healthcare, human services
• •4 year/Bachelor's Degree in human service or nursing related field
• •LPN
• •CASAC Certification
• •Experience providing direct services to people with Serious Mental Illness, Developmental Disabilities, alcohol and substance abuse (2 years)