Community Experience Manager
$31,200–$31,200 year
On-siteMiami, Florida, United States
Job Summary
Lead resident retention initiatives by designing newsletters, social media campaigns, and referral programs to achieve monthly renewal goals. Coordinate with leasing managers to review notices to vacate and facilitate lease savings, while managing move-in experiences and property inspections to ensure flawless transitions. Respond to resident requests and complaints using AMLI's 10 Service Standards, supervise on-site associates, and analyze Reputation.com surveys to drive customer satisfaction. Plan and execute community events, manage the resident portal, and monitor competitor pricing and policies. Report weekly on renewal statistics and ratings, with availability for Saturday shifts as needed.
Required Qualifications
- High School diploma, or general education degree (GED)
- Associate or bachelor's Degree
- Minimum 2 years of leasing or property management experience
- Strong leadership, sales, marketing, and customer service abilities
- Proficient in Microsoft Office and Outlook
- Proficient in AMLI's property management operating system
- Ability to make and implement decisions under conditions of risk and or uncertainty
- Must be able to work independently and demonstrate good business judgment in a variety of situations
- Required to be available on Saturdays as needed
Desired Qualifications
- Associate or bachelor's Degree preferred
- Minimum 2 years of leasing or property management experience preferred
- Experience with Social Media platforms; Facebook, twitter, Pinterest preferred
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