Community Engagement Executive, Samarinda
On-siteSamarinda, East Kalimantan, Indonesia
Job Summary
Develop strong, trusted relationships with driver partner communities and Driver Leaders across assigned areas through regular field visits, engagement sessions, and coordination meetings. Gather on-the-ground feedback, driver aspirations, and operational pain points to escalate key issues internally, while supporting the rollout of company programs, policy updates, and product changes. Manage day-to-day communication with community representatives via chat groups and meetings, preparing regular reports on activities, concerns, and field insights to inform internal support strategies. Report directly to the Manager, Community Engagement, based offsite in Samarinda with a Bachelor's degree and three years of experience in community management or field operations.
Required Qualifications
- Bachelor's degree
- at least 3 years of experience in community management, field operations, customer success, or a related role
- ability to engage and build trust with diverse communities and stakeholders through compelling communications
- comfort working in the field and enjoying spending time on the ground to better understand partner needs, feedback, and day-to-day realities
- ability in managing your own schedule, setting clear priorities, and ensuring consistent follow-up on diverse projects
- solid coordination and administrative skills, including reporting, documentation, and cross-functional collaboration
- ability in assessing situations effectively to either resolve issues directly or escalate them appropriately
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