Community Director
$58,240,000–$58,240,000 year
On-siteEverett, Washington, United States
Job Summary
Plan, control, and direct the day-to-day operation of the property while maintaining harmonious resident relations. Manage corporate financial objectives, protect real estate value, and ensure compliance with fair housing and government standards. Oversee personnel training, leasing, collections, resident services, maintenance, budgeting, capital improvements, and accurate reporting. Maintain accurate accounting for site-level revenue and expenses, including rent collection and invoice submission. Enact standards for weekly and monthly reporting, maintain resident files, and monitor cost center expenditures. Collaborate on property marketing strategies, coordinate advertisements and listings via third-party services, and prepare materials for annual budgets. Ensure adherence to safety policies and procedures. This role requires weekend and holiday work, physical ability to lift 35 pounds, and standing or walking for long periods.
Required Qualifications
- Presently or recently employed with a property management company
- Minimum of 2 years of property management experience
- Ability to communicate effectively both verbally and in writing
- Ability to exercise quick and accurate judgment and maintain confidentiality
- Effective conflict resolution and customer service skills
- Ability to set priorities and multi-task with strong attention to detail
- Working knowledge of Yardi and RentCafe
- Must be able to lift and carry up to 35 pounds
- Must be able to stand/walk for long periods of time
- Must be able to bend, kneeling, stooping, climbing, and balancing
- Must be available for weekend and holiday work
Desired Qualifications
- Ability to communicate effectively both verbally and in writing
- Experience with successfully managing more than one community
- Able to work well under pressure
- Self-motivated
- Self-directed
- Able to work with/without direct supervision
- Passionate about customer service
- Driven to succeed
- Highly organized
- Energetic
- Self-starter
- Enjoys a fast-paced work environment
- Takes ownership in all aspects of their work
- Possesses outstanding customer service and sales talents
- Multitasking and problem-solving skills
- Ability to react with appropriate levels of discretion and urgency to situations or events that require quick response
- Superb communication
- Passionate about providing exceptional service and hospitality to consistently exceed customer expectations
- Finding great satisfaction in helping to create a sense of community
- Demonstrate a strong sense of initiative
- Collaborative work style
- Strong work ethic
- Takes pride in accurate data entry, accounting, compliance standards, reporting, and professional work products
- Ability to effectively lead and coach others
- Strong attention to detail
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