Community Connector (Located in Albuquerque, NM)
On-siteAlbuquerque, New Mexico, United States
Job Summary
Engage with members as an advocate and resource to support management of their health care needs, including scheduling appointments, arranging transportation, and following up on missed visits. Collaborate with the health care services team to provide non-clinical paraprofessional duties in the field, meeting members in homes, nursing homes, shelters, and provider offices. Empower members by helping them navigate health plan benefits and access social services for housing, food, and employment. Conduct research using available data to locate disconnected members with special needs, utilizing internal databases, provider contacts, and community resource locations. Guide members in maintaining Medicaid eligibility and accessing financial resources. This role requires 50-80% local travel and at least one year of health care experience, preferably with underserved populations.
Required Qualifications
- At least 1 year of health care experience, preferably working with underserved or special needs populations with varied health, economic and educational circumstances, or equivalent combination of relevant education and experience
- Community Health Worker (CHW) certification may be required for certain states (dependent upon contractual requirements)
- Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law
- Ability to multi-task applications while speaking with members
- Excellent customer service skills
- Organizational and time-management skills
- Ability and willingness to learn other lines of business, programs and relevant software systems/applications
- Excellent verbal and written communication skills
- Microsoft Office suite/applicable software program(s) proficiency
- 50-80% local travel may be required (based upon state/contractual requirements)
Desired Qualifications
- Community Health Worker (CHW) certification (for states other than Ohio, Florida and California, where it is required)
- Certified Medical Assistant (CMA)
- Bilingual based on community need
- Familiarity with health care systems
- Knowledge of community-specific culture
- Experience with/or knowledge of health care systems, community resources, social services, and/or health education
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